|
Q: How long does it take to receive
my graphix?
A: At Fusion we do our best to
provide fast turn around times on all products. Lead times vary
due to an always fluxuating work load. Typical lead times for
Pre-printed backgrounds and shroud graphix are 1-3 business days
following the credit card transaction. Trim kits, Full bike
kits, Jersey Id’s, along with custom clothing require 1 – 7
business days following the credit card transaction. Ask about
our rush fee policies for those must have today situations.
Q: Will Fusion put my logo on my
graphix?
A: Fusion Graphix is happy to apply
your local company/sponsor logos to any set of graphix upon your
request. Please supply Fusion with an .ai, .eps, or .pdf file
type. If these files can not be supplied not to worry. Fusion
can design a text logo suitable to the request for a small fee.
Q: Can I look at my graphix before I
get them?
A: Email proofs are available for a
small fee to allow customers to view their graphix before the
final production. Please keep in mind the colors you see vary
depending on your monitor and no guarantee can be made that what
you see on the screen will be exactly the same as what you
receive. Fusion has done extensive testing to ensure that our
colors stay current with the new bike models to the best of our
ability.
Q: What is your return policy?
A: No refunds or returns on custom
work. All sales are to be considered final. However if an error
was made on our part during the production process we will
correct it. Non custom items may be returned within 30 days from
the date of purchase. Please call to provide an explanation for
the return and to receive an RA#.
Q: Do you offer custom graphix?
A: Yes, all of our motorcycle
graphix are semi custom which requires the customer to specify
colors, logos, and rider info. Complete custom graphix are
available for an additional fee. They include the cost of the
graphix plus an additional set up fee starting at $50. Contact
us for additional information.
|